Property Management Surveyor: Client-Side (PLC)

Ref: AK1546990

The company & role

Our client is a PLC and niche property company that is looking to appoint a property manager/surveyor to their real estate team based in the North West, with a national remit to deliver the nationwide strategy by providing solutions and advice to clients both in the North West as well as the Midlands and South West regions.

This shall require being involved with all aspects of management of the portfolio and compliance with statutory requirements as well as assisting in the delivery of team’s financial budgets and targets.

You shall be responsible for delivering and ensuring a comprehensive property management service to all the assets within set regions; ensuring compliance with the company’s contractual and regulatory obligations; and ensuring customer satisfaction is maximised.

Key responsibilities include but are not limited to:

To be responsible for the proactive delivery of all property management activities to a portfolio of assets within a regional group.

• Liaise and work closely with the FM Managed Service Provider where required, in particular, to ensure planned maintenance regimes are created and adhered to as appropriate so that all properties remain in the required state of repair.
• Seek to identify and implement continuous improvement initiatives in all aspects of property management which drive a culture of being best in class, ensuring quality of service, and which places our customers and occupiers at the heart of the business.
• Prepare, manage and reconcile service charge budgets in accordance with the RICS Code of Practice to deliver value for money to occupiers, and ensure expenditure is accounted for correctly.
• Ensure all landlord and tenant lease obligations are adhered to and where breaches are encountered deal with these in a timely manner, minimising potential costs and liabilities.
• Deal with occupier applications to assign, sublet, alter etc in accordance with the terms of the lease, having regard to the Asset Plan/Portfolio Strategy, in accordance with landlord and tenant legislation.
• Undertake periodic property inspections in accordance with company guidelines to verify condition and ensure tenant and landlord lease obligations are adhered to and that risks to property values through disrepair are reduced to a minimum.
• Inspect each site annually as a minimum and at greater frequency where multi-let or lease activity is in process.
• Utilise inspections to identify potential asset value enhancement opportunities.
• Engage with occupiers to obtain advance indications of occupancy intentions and/or opportunities to enhance the asset.
• Provide support to any ongoing Asset Management initiatives in respect of the completion of site specific strategy documents / plans for each asset to ensure that relevant maintenance and management aspects are incorporated and to manage in line with the Asset Plan/Portfolio Strategy.
• Work closely with the administrative team to ensure that the property database is kept up to date at all times. The responsibility for the database being accurate and current rests with the Property Manager.
• Work with colleagues within your Regional Group and all departments in the business to identify opportunities to improve operational efficiency and reduce non-recoverable costs associated with the portfolio.
• Support efforts to ensure the achievement of the company’s Social Impact and Sustainability
• Proactively manage customer relationships and maximise customer satisfaction, seeking to improve customer satisfaction scores year on year.
• Be the principal point of contact for occupier liaison.
• Work in partnership (via regular review and discussion) with the Asset Manager(s) to ensure there is agreement on the plans and ongoing activities for each asset and a seamless service can be delivered to our customers.
• Collaborate with colleagues within your Regional Group and from across the business to identify opportunities for improved operational efficiency.
• Be involved in and support discussions relating to suppliers of property management services to ensure that best value is derived and that a coordinated approach is undertaken.
• Support the achievement of wider business objectives through the proactive identification of revenue generating opportunities that will support business growth; and to liaise and collaborate with colleagues from across the business to ensure delivery as appropriate.
• Create and maintain a full income and expenditure account for each property within your portfolio, incorporating each asset’s 5-year PPM schedule and other relevant items to provide best operational and financial efficiency.
• Be responsible for the creation and management of service charge and any non-recoverable cost budgets and schedules, and the prompt recharging of relevant sums to customers / occupiers through close liaison with the property finance team.
• Hold responsibility for overseeing the contracted rent roll and ensuring periodic charges under the lease are valid and correct. g., ensuring correct demands are sent out to tenants and liaising with the finance team to agree the right approach in a timely manner.
• Liaise closely with the finance team and have responsibility for the management of the rent collection and credit control process for the regional portfolio and setting and co-ordinating strategy for the treatment of any debtors.
• Take responsibility for ensuring the ongoing insurance of each building within your portfolio and to coordinate relevant claims made in respect of any of the properties within your portfolio.
• Maintain awareness of current H&S legislation and trends.
• Ensure relevant risk assessments as part of Landlord obligations are undertaken.
• Hold responsibility for managing the risks identified from risk assessments within the portfolio of properties.
• Liaise frequently with the FM Managed Service Provider regarding properties under your remit and monitor progress on active jobs.
• Escalate any outstanding H&S issues as per protocol if action is delayed.
• Notify the H&S Advisor promptly of any incidents you become aware of at a property within your portfolio.
• Displays behaviours conducive to a leadership role.

Knowledge, skills, experience & qualifications:

Essential:

• Good people skills.
• Good communication skills.
• Previous property management experience.
• Previous experience of service charge management.
• Strong knowledge of property legislation.
• Awareness of Health & Safety legislation.

Desirable:

• Knowledge of Word, Excel and Property Management Systems.
• Ability to think laterally about property solutions.
• Member of RICS or AssocRICS, or working towards membership.

Other considerations:

• Need to travel regionally and occasionally stay overnight in various locations.
• Full and clean UK driving licence essential.
• On call out of hours.
• Willing to be flexible with working hours.
• Attend all team and wider staff meetings.
• Maintain required CPD log (if RICS Chartered) and attend other agreed on-going training.

Salary and benefits

• Salary: £50,000 – £60,000 per annum DOE
• Car allowance – £6,300 per annum
• Electric car scheme option
• Share incentive plan
• Discretionary bonus scheme
• 25 days’ holiday
• Holiday buy back scheme
• Pension scheme membership – 6% Employer / 3% Employee Contributions
• Death in service – four times salary
• Cycle to work scheme
• Free on-site parking
• Professional subscriptions paid
• And more…..

Client-side opportunities of this magnitude do not arise too often, so if you are looking to make a successful career change within client-side PLC role, then such roles as this are worthy of consideration.

To apply for this position, please contact Andrew Kingsley on 07879 413 765 or email a copy of your latest CV to andrew@kingsleyrecruitment.co.uk quoting the position and reference for this role.

REF: AK1546990